➤ The customer will be charged separately for any TOLLS or CLEAN AIR CLEAR CHARGES, if any occur whilst transporting there horse.
➤ If you are unable to provide a haynet for your horse, please let us know in advance. Additional charges will apply if Denidot Equine Transport is required to provide a haynet.
➤ In Circumstances where Denidot Equine Transport is required to wait at an event, a waiting fee of £12.50 per hour will be charged.
➤ OUT OF HOURS: Any transportation required outside the hours of 8am- 6pm Monday to Sunday, will incur an additional call out fee of £40 on top of all other transport costs.
➤ When bookings are made months in advance, there may be a slight increase in the transport costs, due to fuel costs also increasing. If any increases have occurred, Denidot Equine Transport will notify you of these 2 weeks prior to the transport date.
Additional Charges
➤ All horses being transported by Denidot Equine Transport must have a legal passport. This is a legal requirement in the UK under the Horse Passports (England) Regulations 2004, it must be an original passport (photocopies are not accepted). In the circumstances that a horse does not match the passport or no passport is available on collection, transport will be denied and the customer will still be accountable for full transport costs.
➤ You are personally liable for your horse during transport and we recommend you have the appropriate insurance for your horse.
➤ Denidot Equine Transport have Care, custody and control Insurance up to a value of £10,000. On making a booking this confirms you are in acceptance of the level of cover.
➤ When booking you will be asked questions regarding your horse (breed, height, sex etc.) and also how well your horse loads and travels. Please be honest when describing your horse as this is very important. Should there be any misrepresentation, Denidot Equine Transport reserve the right to refuse transport and the full transport costs will still be required from the customer.
➤ Any horse proving dangerous to load or travel will be offloaded or refused transport and the full transport cost will still be required.
➤ All horses must be fit, healthy and sound to travel, unless travelling to the vets. We reserve the right to refuse transport if we think the horse is not in a fit enough condition to travel. The customer will still be responsible for the full transport costs.
➤ In the event emergency veterinary attention is required whilst we will endeavour to contact you prior, if we are unable to reach you we reserve the right to obtain veterinary advice/attention if this is deemed necessary. You will be liable for any costs.
➤ Denidot Equine Transport will not be held responsible for holdups or delays during transport. We endeavour to deliver all horses on time, but sometimes due to unforeseen circumstances it could be later than agreed. Should any loss of entry fees or other related costs being incurred due to delayed or cancelled journeys, Denidot Equine Transport will not accept any liability.
➤ In the event of extreme circumstances, such as weather preventing safe transit for example, we will use our best judgement. This may require rescheduling transportation to a more convenient day.
➤ During loading 30 minutes is given to load your horse, after this time a fee of £10 per half hour will be levied, unless discussed and negotiated when booking. If a horse is deemed dangerous to load or incapable of being loaded, Denidot Equine Transport has the right to refuse travel and the customer will be responsible for the full transport costs.
➤ When making a booking with Denidot Equine Transport you are accepting liability of any costs of repairs/damage if your horse has damaged our horse box whilst loading, unloading or at any point during transit. Any repairs carried out on the horse box will be undertaken by a repair company of Denidot Equine Transports choosing. A detailed receipt will be provided and no negotiation will be accepted should any repairs be required. In addition to this, there will be a daily fee of £100 for each day until the horse box is repaired, this is to cover loss of earnings. The customer is more than welcome to complete a visual inspection prior to loading.
➤ Should your horse become unsettled during transit Denidot Equine Transport reserves the right to sedate your horse and/or call out an emergency vet to sedate your horse if deemed necessary. The customer will be liable for all expenses incurred.
➤ Denidot Equine Transport will take all reasonable precautions however, in the event of any accidents, Denidot Equine Transport will not be liable for your horse or for any injuries/damage sustained to, or by your horse.
➤ Any travel accessories or protection for your horse is your responsibility, and must be correctly fitted and safe by us.
➤ Customers are welcome to travel in the horsebox cab but doing so is entirely at your own risk. The same applies to any belongings of the customers that travel in the vehicle.
➤ On the day of transportation, please make sure there is ample room for manoeuvring our horsebox and that there is also a flat/level surface for loading your horse.
Loading & Transporting
➤ Any bookings are subject to the terms and conditions set out below. In making a booking with Denidot Equine Transport the customer confirms that they are the owner of the horse in transit and accepts these terms and conditions or are authorised to accept these on behalf of the owner.
➤ We require a non refundable deposit of 50% of the total amount quoted for transport to secure any booking.Until the deposit is received we cannot guarantee your booking.
➤ The remaining balance, less deposit is to be paid in cash on the day. If you wish to pay Bank Transfer this needs to be sent a minimum of 24 hours before the journey is to commence, this is to ensure funds have been received.
➤ Cancellations made more than 72 hours prior to the date of transport, will be charged a cancellation fee of your deposit. Cancellations made less than 72 hours from the date of transport will be charged at a cancellation fee of the full transport cost.
➤ If you require or wish to change your transport date, more than 72 hours prior to the original transport date this will only require a small admin fee of £25. If a change of transport date is required less than 72 hours from the original transport date than this will be subject to a cancellation and you will lose your deposit. Under extreme circumstances and at Denidot Equine Transports discretion we will try to accommodate changes and may be able to waiver fees incurred
Bookings & Cancellations
Denidot Equine Transport is a family run business with over 25 years of experience in the equine industry.
It is the customer's responsibility to thoroughly read the following terms & conditions before booking
transportation with Denidot Equine Transport. By accepting a quote from Denidot Equine Transport and confirming a booking the customer agrees to the terms & conditions outlined below.
Terms & Conditions
I used Denidot to transport my new horse to me and it was the best service I could of asked for! My new boy jack was so chilled and calm. Would definitely use them again
Lilly W
Jess has been great - picked my big old boy up very quickly and looked after him really well then handed him over for transport to Northern Ireland.
Communication was fabulous, I had lots of pictures and updates while he stayed with her - it was lovely
A1 service - thank you so much
Linda Brown
Lovely to deal with, even sent us photos of my horse half way through a 5 hour journey, highly recommend Xx
Jade Van
Big thank you to Jess for travelling Ruby for a vet appointment.
Completely professional and uncomplicated service from start to finish. Ruby arrived home after a day at the vets super chill. Having never been in a box this says a lot for Jess and her careful driving.
Would 100 % recommend, having never used a transport service before I can only say it was super easy and stress free . Very clean and well maintained vehicle, Jess was friendly and calm loading and handling my horse , a 5 star service. Thank you Jess .
Carol Moxon
Absolutely fantastic definitely recommend was patient and understanding with my boy who doesn’t like travelling alone and even offered to put her own pony in the box with him to make him feel more comfortable! definitely will be using again! love how spacious the box is it has plenty of room for equines on the larger side❤️ Rupert has never been so relaxed travelling as he was with denidot! 10/10 definitely recommend❤️
Erin Stobart
Superb transporting service, Jess is lovely and kept me informed all the way, including an overnight stay and delivery in snow. My horse arrived calm, cool and chilled. Highly recommend!
Sam B
Top class service! Jess collected my boy from London and brung him upto Glasgow with a stop overnight at weekend at her own place, where she constantly updated me, sent photos and took such good care of him. I felt completely at ease the full time he was in her care as she communicated with me the full time. Would 1 million percent use again and recommend. Thank you Jess.
Robyn Murphy
Jess transported little Eric all the way to Scotland one cold Saturday. He arrived lovely and relaxed after his 5 🌟 journey! Jess kept me up to speed with where they were on their journey at regular intervals. They arrived nice and early giving him a long first day to settle in.
JHill
Denidot was used to transport my horse who isn't the greatest loader. Jess loaded him straight away and kept me informed of when he arrived at his destination and how he was in himself. Very efficient service would recommend to anyone wishing to transport a horse.
Nicola G
Great service and Jess is lovely nothing is too much of a hassle, very happy horse travelling and lovely lorry 😊
Dominique Copeland
Amazing service and care for the horse. Kept informed throughout the journey. Highly recommend.
Julie Lewis
Would fully recommend this company and competitively priced too.
Janine Cullen
What Our Customers Say...
